About Us & FAQ
About Us
Since 2011, we’ve been sharing Japanese treats with the world through OyatsuCafe – the world’s favorite Japanese candy & snack store. To help you discover the most amazing Japanese treats, Oyatsubox – a monthly subscription box of Japanese treats – was created in 2014.
Every month, our passionate snack experts research, taste, and hand-pick only the most delicious Japanese treats – from all-time classics, hidden gems, to the newest releases. These treats are neatly packed into a box along with a premium gachapon (Japanese capsule toy) and shipped directly from Japan to your door every month.
With each Oyatsubox, you’ll get only the highest quality, name brand Japanese snacks with free worldwide shipping. And with easy online cancellation, you’ll always have control over your subscription. Whether you want to discover your new favorite Japanese treat, or just love anime or Japanese culture in general, Oyatsubox has got you covered!
FAQ
Delivery
All our boxes ship globally and take around 14 days to most countries. Shipping is on the 1st of every month. If for example you sign up on December 10th then your first box will ship on January 1.
Payments
If you sign up on the 13th of the month then you will be charged again on the 13th of the next month. Whatever date you sign up is the date you will be charged again the following month.
If your payment method fails, then we will make two attempts to charge your card. If this is unsuccessful then your subscription will be cancelled.
What payment methods do you accept?
We accept any credit, debit or prepaid card for subscriptions. You can also use Ali Pay, Google Pay or Apple Pay in addition to pay for one time orders in our store.
How can I cancel my account?
Simple. Use our self service portal here: Manage account
Do you ship to my country?
We ship worldwide for free. However, some countries have unreliable postal services for International packages. If you do not see your country as an option on checkout then unfortunately we cannot delivery OyatsuBox to you at this time.
Do I have to pay customs or import tax?
Our packages are marked as merchandise as required by law, however the value is below the customs or import duty in any country we ship to, so nothing should be payable.
Do you provide Allergy Information?
We do not provide allergy information. If you have allergies we would recommend that you do not subscribe.
I need to change my address.
If you need to change your shipping address or billing then use our self serve portal here: Manage account
Can I receive a free box to write a review?
Please fill out our sponsorship application here:
https://oyatsubox.oyatsucafe.com/sponsorship-application